ARAMARK Sales Manager - Mt. Washington at Hopkins University - Baltimore, MD in Baltimore, Maryland
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Our Leisure group within SLC specializes in serving consumers; recreational and entertainment needs in conference centers, national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.
The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country's most pristine protected lands and national parks.
We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Some of the Conference Centers in which we operate include:
Mt. Washington Conference Center, Baltimore, Maryland
Georgetown Conference Center, Washington, DC
The William F. Bolger Center, Potomac, Maryland
Chauncey Hotel and Conference Center, New Jersey
The Charles F. Knight Executive Education & Conference Center, St. Louis, MO
Asilomar Conference Grounds
ESSENTIAL FUNCTIONS :
As a Sales Manager, you will coordinate the activities of staff and conference personnel to make arrangements for group meetings and conferences. Coaches the client by providing information and suggestions pertaining to conferences. Disseminates appropriate information to the operational departments. Acts as liaison between the client and the operation in order to meet client's needs and expectations.
Receives upcoming meetings through direct contact with clients and requests from property management system.
Works with operations and sales staff to discuss all logistical details of conference, and may work directly with client
Provides client with all necessary information and details regarding their visits (audio visual, set up, food & beverage, information brochures, etc.)
Assists client with and any special need/request by making arrangements with vendors. (Flowers, decorations, off-site dinners, etc.)
Coaches client through the different planning phases to obtain necessary information in a timely manner.
Relays all conference details to necessary departments: outside caterers, Transportation forms, BEOs, Set-up sheets, Special needs, etc.
Creates a "resume" for the conference including all necessary information.
Distributes and discusses group resume in weekly information meeting.
Remains available and approachable throughout all planning phases to handle all questions and/or changes from the client.
At onset of conference, meets with client (if available) and checks meeting and function space to make sure client's needs have been met.
At the end of conference, follows-up with client to maintain good-will and generate future business.
Sets up debriefing meeting with client to discuss the both positive and negative aspects of the conference.
Maintain organized, legible and coherent customer files for every group, including copies of all correspondence, pricing, financial documents, function sheets and all other documents as required by the client.
Coordinates all technical training for staff members and approved others, including room and equipment scheduling
Follows Aramark policies and procedures.
May be required to work overtime, nights, and/or weekends.
Additional tasks and responsibilities as requested by manager.
Associate Degree or Bachelor Degree in Hospitality or other related field preferred.
The ideal Candidate will have previous conference planning experience of at least 1-2 years.
Must have strong time management skills, customer service, and attention to detail and be able to perform various tasks simultaneously.
Must possess strong communication and interpersonal skills to effectively deal with clients.
Must work well independently and as a team member.
Computer skills necessary.
Requires a working knowledge of MS Word, PowerPoint, and Excel, basic computer and internet skills.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran