ARAMARK Facilities Director - Multi-service in Brookline, Massachusetts
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Management position, responsible for developing and executing facility solutions. Leads the operations of facility accounts by ensuring areas of responsibility meet objectives and client expectations.
Leadership - Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure facilities services appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved. Reward and recognize employees. Ensure safety and sanitation standards in operation.
Client Relationship - Develop and maintain effective client and customer rapport for mutually beneficial relationship. Deliver and model WEST as the foundation for delivering excellent customer service. Identify client needs and communicate operational progress. Assists with planning and information as the standard selling model (STAR) is utilized with client interactions. Develop facilities program to meet client and customer demands and specifications.
Financial Performance - Responsible for building revenue and managing budget which includes labor, supplies, equipment and related services/materials as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems, eliminate custom/manual reports. Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins
Productivity - Implement and maintain GM agenda for both labor and facilities initiatives. Create value through efficient operations, appropriate cost controls, and profit management. Full compliance with Operational Excellence fundamentals for facilities and labor targets. Ensures inspections are performed on a regular basis, tracks results, and analyzes metrics for improvements to meet client demands.
Compliance - Multi-Serive Management
Requires at least 3-5 years experience and 3 years in a management role (requires 3-5 years experience managing hourly and salaried employees
Bachelor's degree or equivalent experience
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran