ARAMARK Product Director (Technical Support) - Charlotte, NC in Charlotte, North Carolina


Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at at or connect with us on Facebook at and Twitter at .

Aramark’s Healthcare Technologies business is the largest independent provider of healthcare technology management solutions in North America, providing tailored solutions for Clinical Equipment Optimization, IT Integration, Capital Planning and more. Through our world class Technology & Innovation Center in Charlotte, North Carolina, we underscore our commitment to providing customers with deep technical expertise and insight-driven innovation. Learn more about us by watching this video at and visit us on the web at .


The Product Director drives the Healthcare Technologies’ product strategy for one or more modalities. The Product Manager is responsible for the technical capabilities of the field teams, including strategies for technical training and development, productivity, revenue, and margin.

  • Analyzes equipment performance and technical staff performance Define the default service delivery strategy or strategies for responsible modality/modalities

  • Identify revenue and margin improvement opportunities and develop strategies for capture

  • Identify root causes of equipment performance failures and define strategies to address

  • Define the core competencies for the field staff engaged in the service of the responsible modality/modalities

  • Define training and technical development actions to ensure the competencies and capabilities of the field teams

  • Develop strategies to optimize the use of internal labor, parts, OPS, and service contracts programmatically for the organization as well as within given districts or sites

  • Defines and develops investment strategies to support the capability and capacity needs

  • Works closely with the Modality Managers to implement technical strategies

  • The Product Director reports to the VP of Technical Support along with other Product Managers

  • The Product Directors work closely with the Modality Managers to coordinate the execution of all strategies


  • Associate’s degree in electronic technology, or engineering preferred.

  • Minimum of 7 years experience in the repair and maintenance of imaging equipment, with at least 5 years in area of expert.

  • An equivalent combination of education and experience may be substituted.

  • Extensive knowledge of radiation physics, digital technology and mechanics.

  • Extensive knowledge of laws and regulations pertaining to imaging equipment and radiation safety, and protection practices.

  • Ability to deal with high-stress/pressure situations.

  • Excellent oral and written communication skills.

  • Presentation Skills.

  • Organizational Skills.

  • Computer Skills (MS Word, Excel, Outlook required).

  • Analytical Skills.

  • Results Oriented.

  • High level of maturity, self-development, and integrity.

  • Innovative and Collaborative.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran