ARAMARK Product Director (Technical Support) - Charlotte, NC in Charlotte, North Carolina
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Aramark’s Healthcare Technologies business is the largest independent provider of healthcare technology management solutions in North America, providing tailored solutions for Clinical Equipment Optimization, IT Integration, Capital Planning and more. Through our world class Technology & Innovation Center in Charlotte, North Carolina, we underscore our commitment to providing customers with deep technical expertise and insight-driven innovation. Learn more about us by watching this video at https://youtu.be/kl05J9rp5qA and visit us on the web at http://www.aramark.com/industries/healthcare/hospitals-healthcare-facilities/healthcare-technologies .
The Product Director drives the Healthcare Technologies’ product strategy for one or more modalities. The Product Manager is responsible for the technical capabilities of the field teams, including strategies for technical training and development, productivity, revenue, and margin.
Analyzes equipment performance and technical staff performance Define the default service delivery strategy or strategies for responsible modality/modalities
Identify revenue and margin improvement opportunities and develop strategies for capture
Identify root causes of equipment performance failures and define strategies to address
Define the core competencies for the field staff engaged in the service of the responsible modality/modalities
Define training and technical development actions to ensure the competencies and capabilities of the field teams
Develop strategies to optimize the use of internal labor, parts, OPS, and service contracts programmatically for the organization as well as within given districts or sites
Defines and develops investment strategies to support the capability and capacity needs
Works closely with the Modality Managers to implement technical strategies
The Product Director reports to the VP of Technical Support along with other Product Managers
The Product Directors work closely with the Modality Managers to coordinate the execution of all strategies
Associate’s degree in electronic technology, or engineering preferred.
Minimum of 7 years experience in the repair and maintenance of imaging equipment, with at least 5 years in area of expert.
An equivalent combination of education and experience may be substituted.
Extensive knowledge of radiation physics, digital technology and mechanics.
Extensive knowledge of laws and regulations pertaining to imaging equipment and radiation safety, and protection practices.
Ability to deal with high-stress/pressure situations.
Excellent oral and written communication skills.
Computer Skills (MS Word, Excel, Outlook required).
High level of maturity, self-development, and integrity.
Innovative and Collaborative.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran