ARAMARK Courtesy Shuttle Driver (Non CDL) - SuperMedia Hotel and Conference Center in Dallas, Texas
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Position Summary: The Courtesy Shuttle Driver – non CDL role includes transporting guests from points between hotel properties and predetermined designated stops in a safe and courteous manner. Courtesy Shuttle Driver – non CDL are the first and last level of interaction between the customer and the company and will operate our fleets non-CDL sprinter vehicles.
Safely assist guests embarking and disembarking shuttle vehicle
Assist guests with questions about property/area and provide them with logistical advice
Work with expeditor and other drivers to ensure proper coverage and communicate current guest flow with one another
Follow all posted signs on Aramrk properties as well as public roads
Efficiently utilize down time by fueling, cleaning, etc.
Learn and memorize courtesy transportation schedules
Effectively communicate with guests, employees, and vendors to ensure all guests receive prompt, courteous service
Diplomatically handle guest complaints
Fill out DVIR’s accurately on a daily basis
Ability to work under erratic deadlines and with changing priorities
Complete required reports (i.e. rider tracking) correctly and in a timely manner
Practice proper fueling/bus wash procedures
Follow attendance, lunch break, and time clock procedures
Ability to work a varied schedule
Understand department policies regarding emergency procedures, radio protocol, and accident procedures
Report to work in proper uniform and grooming standards
Maintain positive attitude in high stress situations
Go the extra mile/follow through to ensure guest satisfaction
Ability to work with diverse populations in a supportive and positive manner
Other duties as assigned
Status and Scope:
- Reports to Lodging Transportation Manager
High school diploma or equivalent preferred
Must be able to read, write and clearly understand and speak English
21 years of age or older
Must have valid driver’s license
Previous driving experience preferred
3 years of verifiable driving history (CDL and non-CDL)
Clean driving record
Willingness to gain a good understanding of all properties as well as the activities and amenities offered for guests
- Telephone, CB radio,
- Little or No Travel (>10%)
- Medium - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran