ARAMARK Coors Clubhouse Host / Hostess in Denver, Colorado
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
The Host/Hostess position is a compilation of all restaurant duties and responsibilities. Hosts/Hostesses establish a welcoming atmosphere from the minute a guest arrives at the restaurant. Restaurant reservations are taken, table allocations are coordinated and guests are shown to their table. This position requires individuals with a high attention to detail, accurate cashier skills, and a strong dedication to customer service along with a positive and friendly attitude.
HOST / HOSTESS / MA Î TRE’D
All Restaurant Positions Responsibilities:
Know your schedule, arrive at work on time, with a positive attitude, and in proper uniform (clean and pressed).
Stay off your cell phone unless you are using it for work, have prior approval from management, or are on your 30 minute meal break.
Know table numbers and seat numbers.
Know both the food menu and the beverage menu for your location as well as the current specials
Properly badge in and out and take meal breaks.
TEAMWORK! Be flexible every day and ensure you are working with other staff members to achieve guest satisfaction and operational success.
Assist other staff members with a positive attitude when you are not busy or when asked to help by management / supervisors.
Ensure 100% guest satisfaction
Know Aramark and Health Code standards and ensure that they are being followed.
Host/Hostess/Maître’D Position Detailed:
This position is the first impression that guests get from entering our restaurant. A warm welcoming smile and ability to maintain composure during stressful situations is a must for this position
Recognizing regular guests by first name
Completing sidework and stocking duties including all types of menus, crayons, mints, toothpicks, etc.
Assisting with rolling silverware throughout the shift
Responsible for ensuring that the phone is answered by the third ring each time
Keeping the host stand organized and ensuring menus are clean and specials menus are accurate
Upholding the reservation policy
Bussing tables and helping clean and organize the restaurant when not assisting at the host stand.
Assisting with administrative duties when asked to by management
Minimum Age: 18 years
Ability to hear the guests’ requests
Must be able to work efficiently and maintain a sense of urgency
Friendly and welcoming smile is required at all times
Hours of Employment
Game Day Schedules – Days, Evenings, Weekends & Holidays
Average Shift – 5-8 hours
Should be able to work all department shifts.
An extensive knowledge of food and beverage service
Good customer service skills and a pleasant manner
Good organizational skills
Prior experience in a high volume restaurant position
Must be at least 16 years of age and have a valid TIPs card
Must complete Serve Safe Food Handlers certification
Must be fluent in the English language
Hosts/Hostesses required to drive a golf cart to deliver room service must become Cart Safety certified prior to first driving the golf cart and they must also be willing to participate in the random drug/alcohol testing pool
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran