ARAMARK Hospitality Services Manager - Lifeworks - Seattle, WA in Seattle, Washington

Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .

Description:

Summary:

This role is responsible for acting as the liaison with associates, clients, vendors and office building management. Additionally, this role assists the processing of reservations and the coordination of site logistics for Capital One including: AV assistance, scheduled catering and building access.

ESSENTIAL FUNCTIONS OF THE POSITION

  • Executive level support which includes visitor sign in, scheduled catering and placement of floor signs.

  • Assists customers and guests with phone directory service and way finding.

  • Schedules freight elevator use with building landlord for external vendors.

  • Closely monitors doors and cameras to grant floor access for employees and guests.

  • Performs daily walk through of floor to ensure cleanliness and properly working equipment in conference rooms.

  • Act as liaison with associates, visiting guests and vendors by greeting everyone.

  • Attends to the immediate needs of customers upon arrival and follows through with attention throughout the day as needed.

  • Assists manager with the flow of communication (phone calls, correspondence, email) by answering inquiries, obtaining information and following up as needed.

  • Perform concierge type services including but not limited to providing information to guest inquiries and coordinating customer requests for special arrangements or services.

  • Works closely with internal and external customers to process meeting and training reservations.

  • Ability to utilize multiple reservations systems in order to book reservations and distribute confirmations.

  • Know meeting room sets and AV requirements for each meeting room. Be aware of capabilities within all supported facilities.

  • Maintain close contact with clients to determine set-ups, facilities required, meal arrangements, times and any other special needs.

  • Work with all involved operating vendors/departments to ensure smooth service delivery.

  • Assists manager with coordination with Building Security to provide access to visiting guests, vendors, etc.

  • Ability to develop and foster working relationships with customers, co-workers and service partners and take a proactive approach toward their satisfaction.

  • Ability to work in a fast-paced environment with demonstrated skill in juggling multiple competing tasks and demands.

  • Exceptional follow-up, time management, and attention to details.

  • Continually look for new and better ways to service groups and internal departments.

  • Follow all safety procedures to ensure a safe working environment.

  • Excellent listening skills; great attention to detail; strong problem solving skills; assume responsibility and accountability; ability to quickly evaluate alternatives and decide on action plans and think creatively.

Qualifications:

  • Two year degree in business related field or equivalent experience preferred.

  • Must be fluent in English.

  • Previous hospitality experience preferred.

  • Previous Front Desk management or related experience required.

  • Computer literacy required.

  • High School Diploma or equivalent is required.

  • Proficient in Microsoft business applications.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran