ARAMARK Director Support Services - Aramark Canada - Healthcare in Toronto, Ontario


Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at at or connect with us on Facebook at and Twitter at .


Reporting to the District Manager, Healthcare, and the on-site direct clients at a GTA hospital, the Director Food & Environmental Services provides a wide range of high quality health care services. You will be responsible for providing strategic leadership and tactical direction to the on-site Aramark leadership team in the areas of Food Services, Retail Services, Housekeeping and Portering.

You will be responsible for: delivering "best in class" level of service, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability.

This individual will be responsible for:

  • Providing a clear vision and direction to onsite management team and staff in an effort to ensure the attainment of organizational and client objectives and goals with a focus on the hospital’s Mission, Vision and Values.

  • Creating/implementing strategic business plans for the account to achieve and drive effective implementation processes through collaboration between all departments, and stakeholders.

  • Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure "best in class" customer service and satisfaction.

  • Serves as an active participant and/or leader on relevant hospital committees and/or task forces as required

  • Participates in the recruitment, development, and retention of diverse talent within the account.

  • Serves as an integral part of the hospital organization creating strong partnerships amongst all key stakeholders

  • Ensures the account meets client service, financial, and quality objectives and enforces policies that guide and support the provision Hospitality/Environmental services and assures compliance with all Provincial and National regulations.

  • Monitors financial/non-financial results in all departments to achieve company and client objectives.

  • Develops and maintains favourable working conditions with Municipal and Provincial Government bodies.

  • Actively manages the account by analyzing customer satisfaction results, identifying areas of opportunity, and mitigating external threats.

  • Provide leadership in ensuring the account has implemented corporate and client OH&S programs and management of claim costs.


  • University/College Degree/Diploma in Business Administration

  • Masters Degree in Business Administration an asset

  • A minimum 5 years relevant management experience, preferably in an acute healthcare institution

  • A minimum of 4 years managing in a unionized environment

  • Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements

  • Strong familiarity with mix of union and non union workforce

  • Ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment

  • Ability to respond effectively to changing demands

  • Ability to build and establish internal and external relationship at all levels of the organization including senior levels of management

  • Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control

  • Excellent computer literacy including Microsoft Excel, PowerPoint, and word.

Accommodations for job applicants with disabilities are available upon request.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran