ARAMARK General Manager of Environmental Services - Healthcare in Traverse City, Michigan
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Aramark Healthcare is a leader in providing food, facility, clinical technology and senior living services to nearly 1300 healthcare organizations throughout North America. Our presence is felt throughout the entire healthcare continuum, from patients, visitors and residents, to nurses and physicians. That's why we believe our people are truly our greatest asset. And it's why we're committed to creating an internal culture where the best people want to work - with a dedication to diversity, exceptional career development, competitive benefits and compensation, and generous community initiatives that make a difference.
Aramark Healthcare has an opportunity for a General Manager of Environmental Services.
The GM is responsible for Aramark Healthcare and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide a unified experience for patients, residents, visitors, and employees. Responsibilities include but are not limited to:
Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive patient and customer satisfaction.
Ensures compliance to all safety standards.
Ensures the continuous improvement of patient satsifaction scores
Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
Provides overall direction for all Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
Develops operational component forecasts and is able to explain variances. Responsible for components accounting functions.
Ensure consistent application to all Aramark Healthcare operating systems.
Ensures compliance with all contract obligations.
Responsible for all department budgets, reporting weekly and monthly financial information.
Owns relationship and communication with C-Suite, and identifies and evaluates key partnerships.
Bachelor's Degree or equivalent management experience required
Minimum of seven plus years progressive management experience managing a complex business with $5+Million financial and operational responsibility for that business, multi-site OR multi-departmental.
Acute care Environmental Services / Housekeeping experience required
Demonstrated leadership abilities
Strong financial acumen
Previous contract management experience a plus
Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran