ARAMARK HR Resource Center Associate - AUS in Burbank, California

Overview:

About Aramark

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description:

Aramark Uniform Services (AUS) provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, AUS works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. AUS operates from over 200 locations nationwide and has an immediate opportunity for a HR Resource Center Associate in Burbank, CA

As an integral member of the HR Operations team, the HR Resource Center (HRRC) Associate will provide HR related administrative and telephone support to field offices, Payroll, and other HR functional areas. The HRRC Associate will provide assistance creating and using a knowledgebase of information to answer general Tier 1 type questions regarding HR processes and services, Recruitment, Benefits, Compensation, Talent Management, Learning and Development, and Performance/Merit planning. The HRRC Associate will play a key role in coordinating some employee transactions including the Offer and Onboarding process, Employee Referrals, Tuition Reimbursements, etc. She/he will also be responsible for escalating more complex questions/ issues to the appropriate group/person and tracking resolution. This position will report to the HRRC Supervisor. This is an excellent opportunity for an individual to build upon their general HR experience and expand their career in a Fortune 500 organization.

RESPONSIBILITIES:

  • Provides HR assistance via the telephone by answering Tier 1 questions regarding HR processes and services, Recruitment, Benefits, Compensation, Talent Management, Learning and Development, and Performance/Merit planning.

  • Provides answers for Tier 1 questions and resolution to problems based on identified processes and standard operating procedures.

  • Utilizes a knowledgebase of information to provide accurate up-to-date information to the requestor.

  • Creates Offer Letters for candidates, coordinates background checks and drug screens, coordinates information for field & HR offices, coordinates Employee Referral and Tuition Reimbursement processes, and completes needed documentation for other HR related processes.

  • Escalates more complex issues to the HR Resource Center Supervisor or other appropriate Subject Matter Expert.

  • Provides callers with excellent, efficient, and courteous service.

  • Documents processes and information to expand the HRRC knowledge-base.

  • Cross-trains with other department members to ensure seamless support of all HR duties.

  • Reviews and interprets employee data to resolve issues. Must have ability to handle confidential information.

  • Performs other duties as assigned or requested.

Qualifications:

EDUCATION/EXPERIENCE:

  • Minimum of one to three years of related experience.

  • Shared Services experience a plus

  • A Bachelor’s degree or equivalent work experience.

  • A High School Diploma.

  • Previous customer service experience is a strong plus.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bilingual Spanish preferred

  • Good written and verbal communication skills to document and resolve incoming calls in a concise manner.

  • Strong interpersonal and team skills, ability to communicate well with individuals and in group settings, ability to communicate with diverse population and people from various backgrounds, and a passion for excellence in customer service.

  • Good interpersonal and analytical skills to be able to get to the root of an issue quickly for resolution.

  • Must be able to manage confidential data, have excellent follow-up skills and demonstrate sensitivity and respect when dealing with others.

  • A self-starter with the attention to detail, highly organized, ability to prioritize work, and must be able to multi-task.

  • Working knowledge of HRIS applications.

  • Experience with ADP Enterprise is preferred.

  • Should have the ability to run reports using reporting tools such as ReportSmith or similar applications.

  • Strong PC skills including Microsoft Office, Word, and Excel.

EQUAL EMPLOYMENT OPPORTUNITY

ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with ARAMARK without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

Aramark does not sponsor candidates in the U.S.

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Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran