ARAMARK Human Resources Manager, HR Shared Services in Dallas, Texas
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .
The HR Manager, HR Shared Services is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.
This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.
Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.
Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, ER COE and Employment Legal as appropriate.
Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.
Consult and review involuntary terminations. Collaborate with HR Business Partners, ER COE and/or line of business leadership as required to properly mitigate risk.
Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters. Mayrepresent the company for unemployment claims and appeals.
Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)
Bachelor’s degree in HR or related field is required.
5+ years of experience in employee relations, HR generalist or related experience
HR certification is preferred
Working knowledge of state and federal employment laws
Demonstrated experience working across multiple states
Exercise sound judgment and make decisions in a fair and consistent manner
Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
Communicate effectively, both orally and in writing, with individuals at all levels within the organization
Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality
Work independently to analyze data and provide management with constructive recommendations
Proficient in Microsoft Office and experience with case management technology preferred
Bilingual (English and Spanish) preferred
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran