ARAMARK Lodging Quality Inspector - Yosemite Valley Lodge - (Yosemite) in Fresno, California
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Position Summary: Lodging Quality Inspector is responsible for supervising the cleaning of assigned lodge rooms, linens, hallways, carpets and other designated amenities and areas in accordance with the highest cleanliness standards to ensure customer satisfaction. Lodging Quality Inspector is also required to ensure that all daily housekeeping procedures and policies are followed. Lodging Quality Inspector may be required to perform administrative and Roomskeeper duties when necessary.
Assists in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff
Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed)
Assist in training Roomskeepers
Complete work orders
Respond to special guest requests in a timely, friendly and efficient manner
Assists in the training of all Aramark, NPS, and OSHA policies and procedures pertaining to employment, safety, and sanitation
Ensures the establishment of effective and responsible guest relations and administers lost and found policy and procedure to ensure that all items are turned in daily and logged.
Works closely with the maintenance department to ensure that all repairs are done and cleaned before the guest arrives
Directs the control of linen counts and handling, and maintains an inventory of rooms
Orders and distributes all supplies and equipment, controlling costs
Ensures that all work areas are neat, clean, and organized.
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Report to work on time and in complete uniform
Other duties as assigned
Status and Scope : The Housekeeping Supervisor reports to the Housekeeping Manager
Must have the ability to bend constantly. Must be able to effectively manage a staff of Roomskeepers. Must be able to accurately carry out instructions. Must be able to complete repetitive tasks. Attention to detail is vital to ensure the highest standards of cleanliness are maintained. Able to identify and communicate problems in English to Housekeeping Manager.
Housekeeping experience required
Must be able to speak, read, and write English well.
Must be detail oriented, flexible and able to communicate effectively
Supervisory experience preferred
Working knowledge of various cleaning utensils, dryers, washers, tools and fixtures, and cleaning solutions
Knowledge of MSDS on cleaning solutions in use
Equipment Used: Hand truck, Washer, Dryer, Vacuum, Motorized Cart
Travel Requirements: Little or No Travel (>10%)
Lifting Requirements : MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Physical Requirements: BENDING FREQUENT KEYING/FINGERING FREQUENT HEARING FREQUENT REACHING FREQUENT SEEING FREQUENT SPEAKING FREQUENT STANDING FREQUENTWALKING FREQUENT LIFTING FREQUENT
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran