ARAMARK Suite Attendant - University of Houston - Concessions in Houston, Texas
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .
Position Summary: Suite Attendants are responsible for taking customer orders and serving food and beverage according to customer requests. Suite Attendants provide a premium guest service experience by escalating and/or resolving any issues or special requests made by the guests in the suite(s). Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Ensures suites are stocked with proper food, beverage, and product before and during event based on Aramark standards and suite holders’ orders
Maintains appearance and cleanliness of suite and food service areas during event
Replenishes food and beverage product during event upon guests’ requests
Adheres to all alcohol service policies and safe drinking guidelines including checking guests’ identification
Maintains knowledge of menu items and all other offerings
Provides an elevated level customer service, anticipating guests’ needs
Breaks down and cleans food service areas and equipment post event; returns equipment to proper storage area
Inventories product at the end of each event
Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
Adheres to Aramark safety policies and procedures including proper food safety and sanitation
Ensures security of company assets
Other duties and tasks as assigned by manager
Previous experience as a server, suite attendant, or other related role required
Demonstrates excellent customer service skills
Demonstrates excellent communication and interpersonal skills, both written and verbal
Working knowledge of food safety principles and procedures
Must be able to obtain a food safety certification
Must be able to obtain all Aramark and state/local required alcohol service certifications
Requires constant standing and walking
Requires frequent lifting of up to 25 lbs.
Requires occasional lifting of up to 50 lbs.
Must be available to work flexible hours including evenings and weekends
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran