ARAMARK Office Supervisor - Lake Powell - Bullfrog Boat Rentals in Lake Powell, Utah

Overview:

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Description:

Position Summary:

The Boat Rentals Office Supervisor will assist Boat Rental Office Manager in all aspects of the Boat Rental Office functions including, but not limited to; assisting in the training of office staff, ABI, SMS, Job Diva, outbound calling. Responsible to perform all functions in the absence of the Boat Rental Office Manager. Other duties as assigned by Office Manager. This person has great computer skills, is willing to help out wherever needed and committed to delivering outstanding customer service. Helps train agents and assist leads as necessary. Shifts and days off vary according to business demand. Must be willing to work weekends, holidays, and on call shifts. Most work performed in the boat rental office.

Essential Functions:

  • Perform daily opening and closing procedures

  • Assist in all aspects of the Boat Rental Office functions including daily checking in of agents cash drawers, checking out of agents cash drawers and assisting other leads as necessary

  • Assist in the training of office staff on the SMS program and other office duties as required by Boat Rental Office Manager

  • Facilitate increased revenue with outbound calling for pre-boards, upgrades and other add on items

  • Responsible to perform all functions in the absence of the Office Manager

  • Ensure cleanliness and pleasant atmosphere of work area at all times

  • Effectively communicate with guests and employees as necessary

  • Exceptional customer service skills are needed when encountering guests to ensure a good positive representation of Lake Powell Resorts and Marinas is demonstrated at all times

  • Able to work with diverse populations in a supportive and positive manner

  • Develop a strong knowledge of SMS reservation system, Job Diva and ABI

  • Must be honest, dependable and forthright, with the ability to confidently work without direct supervision

  • Maintain a positive attitude – always be willing to lend a helping hand wherever needed

  • Maintain positive attitude in high stress situations

  • Must be flexible - willing to work a varied schedule

  • Report to work in proper uniform

  • Other duties as assigned

Status and Scope:

  • Boat Rental Supervisor reports to the Boat Rental Office Manager

  • Must have strong organization and communication skills and be able to interact with a diverse workforce and customer base

  • Boat Rental Supervisor should have an attention to detail focus and have the ability to work in a fast paced environment

Qualifications:

Qualifications:

  • Strong English communication skills are required – must have the ability to read, speak, write and understand English

  • Must be 18 years of age or older

  • Computer qualified in Microsoft Word, Excel, and Access; ability to learn SMS system, ABI & Job Diva

  • High level of guest service

  • Previous supervisory and sales experience preferred

Equipment Used:

Computer, Printer, Telephone, Office Equipment, Fax machine, Calculator, Other Equipment (radio)

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements:

SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Physical Requirements: BENDING FREQUENT

KEYING/FINGERING CONSTANT

HEARING CONSTANT

REACHING FREQUENT

SEEING CONSTANT

SPEAKING CONSTANT

STANDING FREQUENT

WALKING FREQUENT

LIFTING OCCASIONAL

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran