ARAMARK Communication & Knowledge Mgmt. Sr. Specialist - GBS in Nashville, Tennessee
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .
The Communication & Knowledge Management Senior Specialist provides communication, training, and content management support in an operations environment. This position reports into the Strategy & Knowledge Management Manager on the Payroll Operations Team.
The incumbent will apply their knowledge and skills to a range of activities; compose and facilitate the overall strategy and timeline of communications and events utilizing various communication strategies such as email messaging and website design to effectively reach audiences across the organization and facilitate intended and effective change. The position involves effective understanding of business needs combined with a knowledge of pertinent data to understand and provide solutions that are meaningful and well thought out based on standards and best practices. Identify process improvements; develop and maintain partnerships with internal and external partners. Manage and maintain onboarding curriculum and approach for all payroll operations.
Compose and facilitate the overall strategy and timeline of communications and events
Identify and maintain relationships with content SMEs
Develop communication collateral, including, but not limited to, email messaging, website design and build, briefings, flyers, newsletters, and social media messaging.
Manage review cycles for all communications, collateral and training materials
Ability to identify new communication and training needs and stay abreast of communication trends for various stakeholder audiences
Utilize and manage various communication channels to effectively reach audiences across the organization
Manage & review cyclical templates, knowledge articles and desktop procedures
Revise and enhance training and communication materials based on new processes, policies, and system advancements
Train operations team on new procedures and content
Manage and maintain onboarding curriculum and approach for all payroll operations
Develop training content (job aids, materials, etc) an execute against onboarding strategy and training of new team members
The position will report directly to the Strategy & Knowledge Management Manager on the Payroll Operations Team.
The incumbent is required to interface with various levels of management, internal and external stakeholders, and external vendors. Understand and align his/her objectives with organizational goals, provide solutions to a diverse range of issues, and build strong internal and external alliances.
Bachelor's degree in Communications, Business or related field
Minimum 2-4 years demonstrated experience in executive communication writing and content management
Minimum 2-4 years in learning principles and training development
Demonstrated experience in Microsoft Suite
Proficient in utilizing various social media and technology platforms
Ability to execute and drive adherence to project timelines to meet defined goals.
Ability to effectively organize and prioritize multiple projects while working towards defined deadlines in support of initiative leads across diverse work streams and activities
Effective organizational and interpersonal skills including written and verbal communication
Demonstrated functional understanding and knowledge of payroll and/or shared services processes and workflows
Project management skills
Organized and detail-oriented with the ability to work independently and as a team member
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran