ARAMARK Communication & Knowledge Mgmt. Sr. Specialist - GBS in Nashville, Tennessee

Overview:

Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .

Description:

Position Summary:

The Communication & Knowledge Management Senior Specialist provides communication, training, and content management support in an operations environment. This position reports into the Strategy & Knowledge Management Manager on the Payroll Operations Team.

The incumbent will apply their knowledge and skills to a range of activities; compose and facilitate the overall strategy and timeline of communications and events utilizing various communication strategies such as email messaging and website design to effectively reach audiences across the organization and facilitate intended and effective change. The position involves effective understanding of business needs combined with a knowledge of pertinent data to understand and provide solutions that are meaningful and well thought out based on standards and best practices. Identify process improvements; develop and maintain partnerships with internal and external partners. Manage and maintain onboarding curriculum and approach for all payroll operations.

Essential Functions:

  • Compose and facilitate the overall strategy and timeline of communications and events

  • Identify and maintain relationships with content SMEs

  • Develop communication collateral, including, but not limited to, email messaging, website design and build, briefings, flyers, newsletters, and social media messaging.

  • Manage review cycles for all communications, collateral and training materials

  • Ability to identify new communication and training needs and stay abreast of communication trends for various stakeholder audiences

  • Utilize and manage various communication channels to effectively reach audiences across the organization

  • Manage & review cyclical templates, knowledge articles and desktop procedures

  • Revise and enhance training and communication materials based on new processes, policies, and system advancements

  • Train operations team on new procedures and content

  • Manage and maintain onboarding curriculum and approach for all payroll operations

  • Develop training content (job aids, materials, etc) an execute against onboarding strategy and training of new team members

Qualifications:

The position will report directly to the Strategy & Knowledge Management Manager on the Payroll Operations Team.

The incumbent is required to interface with various levels of management, internal and external stakeholders, and external vendors. Understand and align his/her objectives with organizational goals, provide solutions to a diverse range of issues, and build strong internal and external alliances.

Required

  • Bachelor's degree in Communications, Business or related field

  • Minimum 2-4 years demonstrated experience in executive communication writing and content management

  • Minimum 2-4 years in learning principles and training development

  • Demonstrated experience in Microsoft Suite

  • Proficient in utilizing various social media and technology platforms

  • Ability to execute and drive adherence to project timelines to meet defined goals.

  • Ability to effectively organize and prioritize multiple projects while working towards defined deadlines in support of initiative leads across diverse work streams and activities

  • Effective organizational and interpersonal skills including written and verbal communication

  • Demonstrated functional understanding and knowledge of payroll and/or shared services processes and workflows

  • Project management skills

  • Organized and detail-oriented with the ability to work independently and as a team member

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran