ARAMARK Marketing Manager - Engagement & Social Media in Ottawa, Ontario
Aramark (NYSE: ARMK ) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.ca at http://www.aramark.ca/
The Marketing Manager, Engagement & Social Media is responsible for implementing marketing programs which support sales growth, and improving customer satisfaction. The Marketing Manager helps to support all critical business initiatives including sales growth, market penetration, customer retention and quality image at Carleton University Dining Services. We’re looking for a marketing manager that will help raise awareness for our brand, improve customer satisfaction, and elevate the consumer experience. The individual should be a data-driven digital marketer that will help build and scale our digital marketing programs.
Base Business Growth:
Responsible for driving base business growth programs and strategies to improve market penetration and increase participation/sales.
Ensures all promotions and other Execution Excellence framework initiatives are implemented across the account.
Interacts with client management and maintain effective client and customer relations at all levels of the organization.
Looks for opportunities to implement new products and services which support sales growth and client retention.
Responsible for contributing metrics and analytics on Marketing initiatives for Quarterly Client Business reviews
Work with Marketing Director to implement strategy for EBI Survey in order to achieve desired student satisfaction scores
Work collaboratively Marketing Operations Manager to ensure that engagement activities are executed
Support execution of promotions from national brand partners, proprietary programming, client events, sponsorships, and more
Manages team of student peer-to-peer marketing interns
Ensures necessary training and support are provided to the unit and that brand standards are fully executed at all identified points of service, resulting in sustainable growth in sales, customer satisfaction and increased profits.
Works collaboratively with Marketing Solutions team to implement all national programs.
Supports front line management with administration of marketing training and development programs for employees.
Build and execute social media strategy which includes generating, editing, publishing and sharing daily content on all platforms
Generating content for news, blogs, and email newsletters
Assisting with various campaigns and planning special events
Responsible for driving more customers to social, web, and mobile platforms as well as improving and implementing new strategies including website optimization, social media platforms, creating visual content, and developing partnerships with influencers
Create content for various programs including, email marketing, social marketing, online advertising, print advertisement, and public relations
University or College Degree/Diploma in Marketing, Communications, or related field
Minimum 1-3 years experience in service industry preferably in food service or hospitality management
Proven ability to develop brand and marketing strategies and effectively communicate recommendations to senior management
Strong understanding of consumer marketing principles in brand management, retail, and online channels
Ability to think creatively and be innovative
Analytical skills to forecast and identify trends and challenges
Skills using technology and methodologies in graphic design, web design, and website management
Excellent interpersonal and communications skills
Deadline driven and enjoys the creative process
Ability to work well under pressure
Photography and editing skills are an asset
Proven working experience in social media marketing
Knowledge of online marketing and a good understanding of major marketing channels
Superior customer service orientation
Experience using Google Analytics and Salesforce
Are you up for the challenge? At Carleton Dining, we believe our people are core to our success. Join our team, where your talent and commitment to excellence are welcomed, valued and respected! Aramark is an equal opportunity employer
Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran