ARAMARK Retail Manager - Higher Education in Ottawa, Ontario


Aramark (NYSE: ARMK ) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at at



Reporting to the Director of Retail Operations, the Front Line Manager oversees the day to day operation(s) for Retail components, (inclusive of Franchise and proprietary concepts) on campus. This involves planning, organizing, directing, controlling, and evaluating the operation. The Front Line Manager is responsible for providing leadership to a team of food service associates within multiple units.


  • Responsible for making sure the daily operation of the component are running smoothly with the understanding that there will be times when you’ll have to “jump in” and work within the component

  • Implements and leads compliance on all Aramark operating standards, Franchise standards, and legislated standards within the component including company policy and procedure, Health and Safety Standards and Safe Food Handling

  • Develops operational component forecasts each period and is able to explain variances in sales, costs and operational activities

  • Responsible for overseeing staff scheduling, tracks daily labour on schedule and reports to Director of Retail Operations on a daily basis

  • Responsible for inventory controls, food, labour and direct costs

  • Assist on a weekly basis with inventory

  • Ensure quality, courteous service is provided to all customers

  • Works with the Human Resources Manager to manage all hiring, staffing, labour, progressive discipline, accommodation, training and administration of HR policies

  • Assist in disciplinary action alongside the Director of Retail Operations and/or Human Resources

  • Develops and motivates Supervisory staff to attain proper standards of performance

  • Liaison with the Marketing Manager to launch Marketing Initiatives and Promotions

  • Monitor equipment repair and maintenance

  • Collects, records, and deposits all revenues received at the component

  • Maintains compliance of all cash handling and cash auditing procedures, reports any overage/shortages

  • Ensure adherence to Aramark’s policies and procedures

  • Ensure adherence to Aramark’s Health and Safety Programs


  • At least 5 years of supervisory experience in a fast paced food service environment.

  • Knowledge of computerized spreadsheet and word processing programs.

  • Self-directed with strong interpersonal and communications skills.

  • Strong organizational and time management skills.

  • Positive attitude and genuine customer focus orientation

  • Able to be flexible, evening and weekend shifts when required.

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran