ARAMARK Manager, Service Excellence - Refreshment Services in Spokane Valley, Washington
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark .
Manager, Service Excellence will be responsible for center led initiative implementation, stabilization & sustainment of compliance of standards, business processes & key metrics and tools to achieve a consistent operating execution resulting in improved Customer service, revenue growth, organizational capability and cost productivity across all North American locations.
Participate in the target setting process for Operational Excellence that generates substantial improvements with a goal to exceed financial & KPI targets.
Design & develop initiatives & action plans to improve MC financial & KPI targets
Partner with the Region VPO & DM team to establish and execute priority business imperatives
Lead the Region Route Sales Managers, Warehouse Managers & Service Managers operating agenda
Implement Center led Legacy (Safety, compliance, fleet, IT), Service (e.g. Serviced As Scheduled, Respond & Recovery, OOSs) & Cost productivity initiatives (e.g. Revenue per FTE, Staffing productivity, re-route execution)
Stabilize & sustain center led Legacy, Service & Cost productivity initiatives via Continuous Improvement Plans that feature both short and long-term improvements with and without capital investment.
BS degree required with 3-5 years operations management experience, preferably in a Direct Store Delivery (DSD) environment.
Position requires 50% travel to various locations within assigned operational Region.
Demonstrated ability to focus & manage multiple priorities
Very strong organizational skills with an attention to detail
Strong communication skills combined with a commitment and proven ability to succeed within a fast paced sales organization
Ability to influence without formal authority.
EQUAL EMPLOYMENT OPPORTUNITY
ARAMARK is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with ARAMARK without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
Aramark does not sponsor candidates in the U.S.
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran