ARAMARK General Manager Multi-site in Toronto, Ontario


About Aramark

Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at at or connect with us on Facebook at and Twitter at .


Reporting to the District Manager, the Multi Site Food Service Director will be accountable for the delivery of the highest levels of customer and food service operations across various locations. Ensuring multiple accounts are lead in all aspects of service experience and operations support. The Multi Site Food Service Director will meet annual operations requirements through a high level of execution of company delivered programs and personal accountability. With a focus on team development, safety and client relations, the Multi Site Food Service Director will be a leader with a hands on approach to doing business.

The great things that you will be expected to do:

  • Deliver excellence in food service and customer service

  • Support the development of innovative menus and food experiences strategically for each location

  • Deliver company driven initiatives in service, food and safety at a high level

  • Working with site Operations Managers, coordinate personnel regarding production, merchandising, quality and cost control, labour, scheduling, staffing and training

  • Provide support on all local engagement activities, events, learning programs and site community events to maximize engagement impact

  • Train and develop team for outstanding customer service and skill building opportunities

  • Identify and develop talent within the team

  • Ensure that standards for sanitation and food safety are met

  • Prepare business plans, budgets and forecasts for multiple accounts

  • Monitor financial operating results in order to achieve company and client objectives

  • Ensure accurate and timely financial reporting for all business sectors

  • Maintain records to comply with Aramark, and government standards

  • Maintain regular communication between Aramark and Client operational leads

  • Ensure compliance with Marketing/Communications and Human Resources Programs

  • Ensure adherence to Aramark’s policies and procedures

  • Ensure adherence to Aramark’s Health and Safety Programs


  • University Degree or College Diploma in Hospitality management or related field

  • 5 years progressive management experience in a similar sized operations – multi-site experience is desired

  • Thinks fast and shows conviction in own judgement and decisions and responds quickly under pressure

  • Strong leadership and organizational skills with excellent follow through

  • Strong analytical, project planning, and financial management skills

  • Ability to communicate effectively with clients, customers, colleagues and staff – excellent verbal, written communications and grammar skills

  • Strategic, thoughtful and objective

  • Track record of effectively managing and delivering against multiple initiatives simultaneously in a dynamic environment

  • Passion for food – culinary experience an asset.

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran